Hoʻokipa: Hawaiʻi Style Cultural Training
This introductory 2 hour class will foster a sense of belonging, encourage personal initiative, and build a collective knowledge of the history of place. This class will equip the staff with the tools to ensure that visitors’ needs are met with a high level of satisfaction and that their experience is healing and exemplary. The following concepts will be covered through the class exercises and activities.
Aloha: A foundational value and the core of hoʻokipa
- Understand and live a deeper meaning of aloha as taught by Aunty Pilahi Pākī, one of Hawai‛i’s treasured kūpuna (elders).
- Learn about the foundational values that support aloha.
- See how the expression of each foundational value in our lives enriches us and others.
- Understand Aloha as the essence of Hawaiian culture and the over-arching value of inclusiveness.
Understanding Hoʻokipa: Going beyond just saying Aloha
- Exploring hoʻokipa (to host) as the Hawaiian model of hospitality.
- Discusses the skill sets needed to manage the guest experience and to take the quality of the visitor experience to another level.
- Discusses the emphasis which will be placed on the quality of the guest experience which depends on the relationship between the host, the guest, and the place and how it is to be deliberately managed.
Kuleana: A privilege and responsibility
- Discusses effectuating kuleana by understanding its meaning through moʻolelo (stories).
- Explores kuleana as the building blocks of responsibility and how it is deeply rooted to understanding ones “sense of purpose” in both life and work.
- Objectives are to learn accountability, good work ethic, and dependability as a result of identifying ones kuleana.
Introduction to ʻŌlelo Hawaiʻi
- Practice the piʻaʻpa, the Hawaiian alphabet. Learn proper pronunciation and the basics of the Hawaiian language.
- Exercises include Hakalama drills, popular Oʻahu place names, and significant people in Hawaiian history.
Native Hawaiian Hospitality Association (NAHHA)’s mission is to promote Hawaiian culture, values, and traditions in the workplace through consultation and education, and to provide opportunities for the Native Hawaiian community to shape the future of tourism.
See www.nahha.com for more information.
Kainoa Horcajo Alaka‘i and Cultural Trainer, Native Hawaiian Hospitality Association, Honolulu, Hawai‘iKainoa HorcajoAlaka‘i and Cultural Trainer, Native Hawaiian Hospitality Association, Honolulu, Hawai‘i
Alaka‘i and Cultural Trainer, Native Hawaiian Hospitality Association
Kainoa Horcajo is an emerging leader in the field of cultural tourism, specializing in the application of Native Hawaiian values, principles and practices to a holistic visitor experience. Born and raised on the island of Maui, Kainoa is a perpetual student of the Hawaiian culture, studying under the guidance of highly respected kūpuna (elders) in varied disciplines such as traditional celestial calendars, martial arts, herbal and energetic healing and more.
Currently Kainoa is the Cultural Ambassador of the Grand Wailea Resort Maui at Wailea, seeking to create an authentic Hawaiian sense of place while instilling culturally-grounded values throughout the workplace. As a sought-after trainer in Hawaii’s visitor industry, Kainoa has instructed thousands of executives and employees from the state’s largest resorts including the Westin Maui, Sheraton Waikīkī, Four Seasons-Lāna‘i, Outrigger Resorts and more. He was also the lead trainer for Maui County in preparation for the international APEC meeting in 2012.
Kainoa is a popular speaker as well, weaving cultural values into personal development, motivational, and productivity training and has delivered keynote speeches to many corporate groups and organizations. He has hosted and facilitated conferences and workshops including TEDx Maui 2012 & 2013. He is a graduate of the University of San Diego, earning his BA in International Relations focusing on Indigenous
Peoples and Politics. His post-graduate education includes the Ka Ipu Kukui fellowship program for community- selected future leaders and the Native Hawaiian Hospitality Association’s Ola Hawaii place-based hospitality training program.
Kainoa shows his aloha ‘āina, love for the land, through volunteer service to numerous organizations including Maui Recycling Group, PBS Hawaii’s Community Advisory Board, Sustainable Living Institute of Maui, DeBolt Gardens Foundation, Maui Tomorrow, Hui o Na Wai Eha, ‘Ao‘ao o Na Loko i‘a o Maui and more. He also spends time working on Mahina Farms, his family’s farm in ‘Iao Valley that produces coffee, hardwoods, and native plants.
Mālia SandersDirector of Operations, Native Hawaiian Hospitality Association
Native Hawaiian Hospitality Association
Mālia Sanders is a detail oriented and goal driven performer in the field of Cultural Tourism. She is currently employed by the Native Hawaiian Hospitality Association (NaHHA), a non-profit organization deeply rooted in perpetuating the authenticity of the Native Hawaiian culture and values in Hawaiʻi’s Visitor Industry through advocacy, education, training and program development.
Mālia Sanders is a graduate of the Kamehameha Schools Kapālama Campus, the University of Hawaiʻi, and has over 20 years of upper management experience. She has held various positions on the island of Hawaiʻi, honing her craft within the Hospitality Industry in all areas of guest service. In 2011 she returned to Oʻahu to assist with
the Hospice care of her Grandmother and was blessed to be offered an opportunity to gain experience in the non- profit arena as NaHHA’s Project Coordinator. Mālia assisted with the training and coordination of over 1,550 APEC Hawaiʻi volunteers in 2011 and also coordinated the management of the 800+ IUCN Hawaiʻi 2016 Conference volunteers. Among her other duties, Mālia now holds the title of Director of Operations. She manages NaHHA’s programs by providing logistical and planning support to the rest of NaHHA team for work both in Hawaiʻi and internationally. Mālia just celebrated her nineth year serving NaHHA in July of 2020.
Mālia is founding member and Alakaʻi of ʻAha Pūlama Pāʻū Hololio, a Hawaiian Pāʻū Riding Club, dedicating her personal time to perpetuating authentic Native Hawaiian practices and cultural preservation.
Mālia currently serves on the Board of Directors and is the Vice President of the Hawaiian Civic Club of Honolulu which recently celebrated 100 years in December of 2018. She is also the Chair of the annual Holokū Ball. Mālia is an experienced horseman and enjoys her time with her ʻohana in Kapolei where she currently resides.