Healthcare Providers’ and Deaf Patients’ Perceptions on Video Remote Interpreting (Session 4C)
Main Topic: Deaf Community
Session Type: Paper
Due to the COVID-19 outbreak, many hospitals have popularized the use of Video Remote Interpreting (VRI). This study identifies and compares the preferences and priorities of healthcare professionals and deaf patients toward VRI and in-person interpreting. The study utilizes a mixed-methods approach of a quantitative online survey for healthcare professionals and deaf patients to learn about their preferences regarding VRI versus in-person interpreting and qualitative interviews with healthcare professionals and deaf patients. The study found that deaf patients and healthcare providers preferred in-person interpreting for critical care for translation accuracy, effective communication, and better trust in patient-provider relationships. The study offers recommendations for hospital stakeholders, such as not to popularize VRI at 100% but to allocate funding for in-person interpreting for appropriate clinical situations. Furthermore, the study suggests providing training to healthcare professionals, hospital administrators, and VRI interpreters for cultural interaction and legal obligations as well as deaf patients and their families for their legal rights and advocacy in healthcare access.
At the end of this session, participants will:
- Increase the knowledge of healthcare communication barriers with healthcare professionals and deaf patients.
- Understand the differences between healthcare professionals’ and deaf patients’ preferences and priorities for VRI and in-person interpreting for critical care and non-critical care.
- Recognize the importance of providing training to healthcare professionals, deaf patients, hospital administrators, VRI interpreters to improve the quality of VRI services and legal obligations.
Keywords: Video Remote Interpreting, In-Person Interpreting, Healthcare Communication, Healthcare Professionals, Deaf Patients
Dr. Manako YabeUniversity of Tsukuba - Research Assistant Professor
University of Tsukuba
Dr. Yabe is the first Deaf faculty in the Division of Disability Sciences at the University of Tsukuba. Her research interests are Technical Communication, Accessibility, Universal Design, Deaf Studies, and Disability Studies. She has earned a Ph.D. degree in Disability Studies at the University of Illinois at Chicago, where she pioneered a campus safety app to improve emergency communication access.